Shipping policy

At PoloTextile, we are committed to providing you with the best possible shopping experience, including fast and reliable shipping services. Please review our shipping policy below for details on delivery times, costs, and other important information.

1. Shipping Methods:

• We offer standard shipping for all orders within the UK. Expedited shipping options may be available at an additional cost.
• For international orders, please contact us directly to inquire about shipping options and rates.

2. Delivery Times:

• Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
• Standard delivery times within the UK range from 2-5 business days, depending on the destination and courier service used.
• Please note that delivery times may be longer during peak seasons or due to unforeseen circumstances such as adverse weather conditions or public holidays.

3. Shipping Costs:

• Shipping costs are calculated based on the weight and dimensions of your order, as well as the destination address.
• Shipping costs will be displayed at checkout before you complete your purchase.
• We may offer free shipping promotions from time to time, which will be clearly indicated on our website.

4. Tracking Information:

• Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
• You can use this tracking information to monitor the status of your delivery and estimate the expected delivery date.

5. Delivery Address:

• Please ensure that the delivery address provided during checkout is accurate and complete. We are not responsible for orders that are lost or delayed due to incorrect address information provided by the customer.
• If you need to update or change your delivery address after placing your order, please contact our customer service team as soon as possible.

6. Delivery Attempts:

• Our courier partners will attempt delivery to the address provided. If no one is available to receive the package, they may leave a delivery notification card with instructions on how to rearrange delivery or collect the package from a local depot.
• It is the customer's responsibility to ensure that someone is available to receive the package at the provided address during the estimated delivery window.

7. Customs and Duties (for International Orders):

• For international orders, please note that customs duties, taxes, and fees may apply upon importation into the destination country.
• These charges are the responsibility of the recipient and are not included in the purchase price or shipping costs.
• Customs policies vary by country, so please check with your local customs office for more information on any applicable charges.

8. Shipping Restrictions:

• Some items may be subject to shipping restrictions or regulations, such as size, weight, or content restrictions.
• We reserve the right to cancel orders or modify shipping methods for items that cannot be shipped to certain locations or via certain courier services.

9. Shipping Liability:

• Once the package has been handed over to the courier for delivery, we are not liable for any loss, damage, or delay caused by the courier or any other third party.
• However, we will work closely with our courier partners to resolve any delivery issues and ensure that your order reaches you as soon as possible.